Follow-Up Services

What do Follow-Up Services with UL include?

There are several main components to Follow-Up Services with UL. Each step serves an important role in product certification.

Starting your file

Once a product is Certified, it is enrolled in our Follow-Up Services program. During an initial production inspection, a UL expert will conduct an on-site meeting to discuss your certification and key elements needed for compliance as well as answer any questions you may have. Additionally, this meeting will include your first product inspection.

This inspection consists of a comparison of the product’s original certification requirements to the product being generated at the facility on the day of the inspection. Your UL expert will also study the critical components of the product, with the potential for an electrical or other test if applicable.

After the inspection

Once the first inspection is complete, all inspections will follow a standard format. The inspections will be unannounced, and will consist of a UL expert verifying that a randomly selected product sample from the production line is compliant with its Certification requirements.

Upon completion, we will issue an inspection report that clarifies whether the product passed the inspection or if a variation notice was issued. A variation notice, or VN, is issued when an element of the product or manufacturing process was found to be inconsistent with Certification requirements during the inspection. At the conclusion of the inspection, the UL expert will explain why the notice was issued and provide clarity on steps to take moving forward.

Let UL be your partner for success

As our services continue alongside the life cycle of your product, UL is with you every step of the way. Your UL representative gets to know you, your business structure and your processes, forging a mutually beneficial relationship. Your representative serves as an industry expert, providing an in-depth understanding of your product, industry and position in the global market. As your needs change, we change with you, providing customized assistance as you navigate new product launches, process adjustments and growth opportunities.